Clear terms for business orders.

Enquiry is not payment

The frontend enquiry flow does not process payment. A quotation or enquiry becomes a commercial order only after confirmation.

Cancellation

Cancellation eligibility depends on the stage of the confirmed order, product type, preparation or dispatch status and the agreed commercial terms.

Returns & quality concerns

Any quality, shortage, damage or incorrect-item concern should be reported promptly with the relevant order or batch reference and supporting information.

Final policy

Replace this page with DNP's approved legal/commercial refund and return terms before production launch.